Refund & Cancellation Policy

Iziby, operated by Eximso International Pvt Ltd, helps customers worldwide purchase products from India and arrange international delivery.

We aim to provide a transparent and reliable shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, refunds may be issued, and returns may be accepted.

This policy applies to our product purchase assistance, international forwarding, and related services.

This policy applies to:

• Let Iziby Shop For You: Iziby purchases products from Indian sellers on behalf of the customer.
• Shop Yourself: Customers purchase products from Indian websites and use Iziby's India delivery address for international forwarding.
• Product sourcing and purchase-related services.
• International shipping and related service charges.

Refund eligibility depends on the service selected, the stage of processing, and the reason for the refund request.

ALet Iziby Shop For You

Customers may request cancellation before Iziby purchases the product on their behalf. If the cancellation request is received and accepted before purchase processing begins, the customer may be eligible for a refund of the amount paid, subject to any clearly disclosed non-refundable charges.

Once Iziby has purchased the product, cancellation may not be possible. If the product has already been purchased, packed, or dispatched, any refund will be subject to the applicable order terms and the seller's refund conditions.

Customers should contact Iziby as soon as possible if they wish to cancel an order.

BShop Yourself

For customers who purchase products directly from Indian websites using their Iziby delivery address:

• Cancellation of the product order is subject to the original Indian seller's cancellation policy.
• Iziby cannot guarantee cancellation after the Indian seller has processed or dispatched the order.
• International forwarding charges may be non-refundable once forwarding or shipping processing has begun.
• Any eligible refund will be assessed based on the stage of the service.

If Iziby is unable to purchase a product because it is:

• Out of stock.
• Discontinued.
• Unavailable from the seller.
• Not deliverable to the Iziby India address.
• Not eligible for international shipment.

Iziby will inform the customer. Where the customer has paid for the product but Iziby cannot complete the purchase, the customer may be eligible for a refund of the unutilized product amount.

Any applicable service charges, payment processing charges, or other costs will be handled according to the quotation and order terms communicated before payment.

If an Indian seller cancels an order or fails to fulfil the purchase, Iziby will coordinate with the seller where applicable. The refund will depend on:

• Whether the seller has issued a refund.
• Whether Iziby has already incurred purchase, handling, or shipping expenses.
• The terms agreed with the customer.
• Applicable consumer protection laws.

Iziby will communicate the available resolution to the customer.

If Iziby accepts a purchase request but is unable to complete the purchase for reasons within its reasonable control, Iziby will inform the customer and process any eligible refund. Examples may include:

• Seller rejects the order.
• Product price changes before purchase confirmation.
• Product becomes unavailable.
• Purchase cannot be completed through the selected payment method.

If a revised price is required, Iziby will seek the customer's approval before proceeding, where applicable.

International shipments may be subject to customs regulations and import restrictions. If a product cannot be exported from India or imported into the destination country, Iziby may cancel or suspend the shipment.

Refund eligibility will depend on the reason for the restriction and the stage of processing. The following may be deducted where applicable and lawfully chargeable:

• Product purchase costs.
• Shipping charges already incurred.
• Customs or clearance charges.
• Other costs incurred before cancellation.

Iziby will communicate the available resolution to the customer.

Customs duties, import taxes, VAT, GST, customs clearance fees, and other destination-country charges may apply to international shipments. Customs duties and import taxes, if applicable, are payable by the customer, unless expressly stated otherwise in the quotation.

Customers are responsible for:

• Paying applicable customs duties and import taxes.
• Providing information or documents required for customs clearance.
• Ensuring that the products can legally be imported into their destination country.

Failure to pay applicable customs charges may result in shipment delays, return to origin, or other consequences. Any refund arising from customs-related issues will be assessed according to the applicable order terms and relevant laws.

If a shipment is lost or damaged during transit, the customer should contact Iziby as soon as reasonably possible. Iziby will coordinate with the relevant shipping partner where applicable.

Refunds or compensation, if any, will depend on:

• The outcome of the shipping investigation.
• The applicable shipping partner's terms.
• Any available insurance or compensation.
• The terms of the order.

Customers may be required to provide photographs, packaging details, or other supporting information. Iziby does not guarantee compensation for every delayed, lost, or damaged shipment.

Product returns and refunds are subject to the applicable product seller's return policy and the terms communicated to the customer before purchase.

Before returning any product, customers must contact Iziby for instructions. Unauthorized returns may not be accepted.

Customers may be responsible for return shipping, customs charges, and other costs where applicable and lawfully chargeable.

Shipping charges are generally non-refundable once a shipment has been dispatched, except where required by applicable law or expressly agreed by Iziby.

Additional handling, packaging, customs, or return shipping charges may apply depending on the circumstances of the order.

Where a refund is approved, Iziby will communicate the applicable refund amount and processing details to the customer.

Refunds will generally be issued through the original payment method, where feasible and legally permitted. The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

Iziby reserves the right to cancel or refuse an order where:

• The product is prohibited or restricted.
• The product cannot be legally exported or imported.
• The destination is not serviceable.
• The customer provides inaccurate or incomplete information.
• The product is unavailable.
• The order cannot be fulfilled due to circumstances beyond Iziby's reasonable control.

Where a refund is applicable, it will be handled according to the circumstances of the order and applicable law.

Customers are responsible for:

• Providing accurate order and delivery information.
• Confirming that the product can legally be imported into their country.
• Paying applicable customs duties and taxes.
• Providing documents requested for customs clearance.
• Accepting delivery or arranging collection where required.
• Checking product details before confirming the purchase.

Eximso International Pvt Ltd reserves the right to update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with the updated effective date.

For cancellation, refund, or order-related enquiries, please contact us using the details below.